Listing Updates & Troubleshooting

Customers discover and learn about your products from your product’s detail page. Making sure a listing is set up correctly can help increase your product’s visibility and sales.

Our team will provide recommendations on potential improvements for your listing. This task supports checking existing listings in your catalog that require attribute updates in bulk.

What can listing updates task accomplish?

This task can help you:
1. Bulk update listing attributes

2. Investigate suppressed listings

3. Investigate inactive listings due to a pricing error

4. Investigate stranded inventory for incomplete ASINs

How to request listing updates:

Step 1
Download the task template and fill out the needed information. Please ensure you always download a new template each time you would like to submit a new request.
Step 2
Email the completed template to
Step 3
The team will review and email your AM the recommendations. Your AM will communicate these to you. If you choose to accept the recommendations, you can apply the changes to your ASINs in Seller Central

    Frequently Asked Questions

    How many ASINs can I submit for listing updates?
    There is not currently a limit on the number of ASINs that can be submitted for listing updates.
    Can you assure that all catalog updates will be reflected on the detail page?
    ASIN data updates may be effected by other selling partners or Amazon retail contributions. To update incorrect data when your offer is not the winning contributor, you will need to provide proof of the correct data on the manufacturer’s website. This is a requirement from Selling Partner Support to proceed with catalog updates. Catalog updates can take from 24 to 48 hours to reflect on the detail page.
    What is time to completion?
    Time to completion may vary depending on the investigation steps that may require assistance from various Amazon teams. All of our teams prioritize completing each investigation as soon as possible to ensure your updates are made. Our team will inform your account manager with an updated timeline.
    I’ve read the FAQs, but I still have questions. Who can I contact for more information?
    If you have any questions or concerns, please reach out to your SAS Core Account Manager.